Chomps logo
Chomps logo

All articles

Returns, Refunds, Exchanges

Need to return or exchange a CHOMPS product? We make it easy. Learn how to start the return process, track refunds, or exchange an item if it was damaged or incorrect.

What is your refund/return policy?

Our refund and return policy allows for returns of unopened products within 45 days of purchase. Please ensure the items are in their original condition. For more details, please visit our Returns & Refunds page on our website.

How do I make a return?

To make a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return shipping label.

Where is my refund?

Please allow 3-5 business days for the refund to be processed. Refunds will go back to the original form of payment.

How long will it take to receive my refund / Refund not reflected

Please allow 3-5 business days for the refund to be processed. Refunds will go back to the original form of payment.

I’d like to make an exchange.

We want to make sure you feel good about your Chomps purchase, so we created a customer satisfaction guarantee. ❤️ We'd be happy to send you a different flavor to replace the flavor you weren't a fan of. Please contact us at [email protected] and let u

Outside Return Policy

Our return policy allows for returns within 45 days of purchase. If your return request falls outside this period, we are unable to provide an exchange or return. We apologize for the inconvenience.

Order on unfulfilled to an OOS item

We apologize if your order is on hold due to an out of stock item(s). We are striving to get your order shipped out ASAP.We understand that you may not be able to wait any longer. Contact us at [email protected], and we'd be happy to give you some alte

Satisfaction Guarantee

We stand behind the quality of our products and offer a 45 day satisfaction guarantee. If you are not satisfied with your purchase, please contact us at [email protected] with your order details, and we will make it right.